License to use website

You may view, print, download pages and use website services in a web browser and also stream audio and video files from our website providing it is for a personal, non-commercial use. You must not modify or edit any material on our website. Unless you own or control the relevant rights in the material you must not redistribute, republish, sell, rent or sub-license nor show any material from our website in public.

Copyright 2015 Nursery Thyme, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website.


The advertising of products on our website constitutes an “invitation to treat” rather than a contractual offer. We may periodically change the products on our website and we do not undertake to continue to supply any particular product. Occasionally there may be information which contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. All images depicted on the site are representative only, colour variations in print, photography, monitor settings and graphic cards may affect the look of the product or colour – please note that all colours are reproduced as a guide only. This especially applies to limited edition collectable soft toys as some are individually handmade from mixed mohair combinations and other fabrics.


No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this section. To enter into a contract through our website to purchase products from us, the following steps must be taken:

Add products you wish to purchase to your shopping cart and go to checkout. If you are a new customer, you must create an account with us and log in; if you are an existing customer you must log in and select your preferred method of delivery and confirm the order and your consent to the terms of this document; you will then be transferred to our payment service provider’s website where the payment will be processed; we will then send you an initial acknowledgment; and once we have checked whether we are able to meet your order, we will send you an order confirmation (at which time your order will become a binding contract) or we will confirm by email that we are unable to meet your order. You will have the opportunity to identify and correct input errors prior to making your order.


All the prices quoted on our website are in UK pounds and include VAT.Depending on your delivery choice there may be additional costs involved.It is possible that prices on the website may contain typographical errors or inaccuracies;accordingly, we will verify prices as part of our sales procedures so the correct price will be notified to you before the contract comes into force. We also reserve the right to correct pricing errors as they are discovered. This right extends to orders already submitted and accepted by our website. This does not affect your statutory rights.


Payments may be made by PayPal or by debit/credit card through our payment service provider Worldpay.


Our policies and procedures relating to the delivery of products are set out in our delivery policy document. We use Royal Mail Tracked and the couriers DPD to deliver your order and some orders may require a signature on delivery. If you choose a next day option we can arrange for the courier to send a text or email with an expected delivery time slot to save you waiting in all day. On orders taken before 12.00pm we aim to dispatch 99% of them the same day, those ordered after this time will be dispatched the next working day. (Please note orders taken after 12.00 pm on Friday will leave Monday) Bank Holidays will also delay shipping times. Items sent on a standard service should arrive in 2-3 days or if sent expedited the next working day. Please allow an extra day for certain postcodes in Northern Ireland, Highlands and Scottish islands.

Returns and Refunds

If you have received an incorrect, faulty or damaged item please accept our apologies and contact us with the following information:

Order number name (Person who placed order)

Contact telephone number

Faulty/Damaged item (product description)

Details of Fault (digital photos will help to identify problem)

We will then contact you with the best way forward.

If you have an item that has developed a fault or is an unwanted item please follow the procedures sent out in the returns policy to obtain the necessary returns authorization number. You must notify us within 14 days after receipt of the item and return within 30 days of dispatch.

Do not return items without a returns number as they may be refused or could result in delays in the refund process.

Cancellation Right

We understand that from time to time you may wish to return a product to us. You may cancel an order/contract made through our website at any time within the period, beginning upon the submission of your offer; and ending 14 days after the day on which the item was delivered to you or to the person requested by you. A return authorization number must be obtained and the product sent back to Nursery Thyme Ltd, Wharfside, Couch Lane, Devizes, Wilts, SN10 1EB, not later than 14 days after the day on which you inform us of your decision to cancel the contract. You will be responsible for the postage costs of returning the product and we advise sending using a signed tracked service to insure against loss or damage. The returned item must be unused in original packaging with all labels and tags intact and otherwise in a condition enabling us to sell the product as new. The complete returns procedure giving full details can be found in the Returns Policy on the website. Please read this before contacting us.

Entire agreement

These terms and conditions, together with our delivery policy and our returns policy, shall constitute the entire agreement between you and us in relation to the sale and purchase of our products and shall supersede all previous agreements between you and us in relation to the sale and purchase of our products.

Law and jurisdiction

A contract under these terms and conditions shall be governed by and construed in accordance with English law. Any disputes relating to a contract under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.

Statutory and regulatory disclosures

We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference. These terms and conditions are available in the English language only.

Our details

This website is owned and operated by Nursery Thyme Ltd and is registered in England and Wales under registration number 5218753,

Our registered office is: 65 St Mary Street, Chippenham, Wiltshire. SN15 3JF

Vat number 501761184

Our principal place of business is at Wharfside, Couch Lane, Devizes, Wiltshire. SN10 1EB

You can contact us by writing to the business address given above, by using our website contact form, email to or telephone on 01380 721747

Terms & Conditions

We have tried to make these terms and conditions as clear as possible to ensure your shopping experience from order to delivery and after sale meets your expectations. Please take the time to read this and our other policy statements before using the site.


By using our site you agree to be bound by our terms and conditions in full and when you register or make a purchase you will be asked to expressly accept again. We use cookies on our website and by using our website or agreeing to these terms and conditions you consent to their use in accordance with our privacy and cookies policy. We may change or modify these terms and conditions from time to time and the revisions will apply from the date of their publication on the website. Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide without notice. We are unable to accept any liability if our site is unavailable for any reason, time or for any period.

This document does not affect any statutory rights you may have as a consumer such as rights under the Consumer Contracts Information, Cancellation and Additional Charges Regulations 2013 or the Consumer Rights Act 2015.